Are your products real gold or gold-plated?

They are authentic certified gold sheet artworks, not gold-plated. Every item is certified for purity and comes with a guarantee.

What are the available artwork sizes?

We offer multiple standard sizes (A7/A9/A6), and custom sizes on request. Size details are provided on each product page.

What if my artwork arrives damaged?

No worries—returns and replacements are free for damaged or defective items. Just process via your purchase source (website or reseller).

Do these artworks need maintenance?

No regular maintenance is required — simply dust gently with a soft, dry cloth. Avoid abrasive cleaners or chemicals.

Can I gift directly with special packaging?

Absolutely! We offer gift-ready packaging and can include a personalized message or dedication on request.

Can you customize with names or dates?

Yes — engraving and personalization options (name, date, blessing) are available upon request. Please contact us for additional details and turnaround times.

Can I shop Prima Art products outside India?

Yes! We offer free worldwide shipping and returns. Delivery times will vary based on your location — check out our shipping policy and shop worry-free.

How long does it take to receive my frame?

Expect your beautifully crafted frame in 4–5 working days across India, and around 10 days worldwide. We handle every order with care and provide tracking for a seamless experience.

Can I track my order?

Yes! We’ll send you a tracking link so you can follow your artwork every step of the way.

Yes, shipping is free in India and in USA.

What is your return policy on frames?

You can return frames within 15 days if they’re damaged, defective, or not as ordered. Items must be unused and in original packaging. No returns on discounted items. For assistance, reach out via Call/WhatsApp at 7506726606 or email us at response@pranda.co.in.

Do you offer refunds if I return my purchase?

Yes. Refunds are processed within 10 business days to your original payment method after we inspect the return. Please note, refunds are not available on promotional or discounted items.

Frequently Asked Questions

Q: What makes Prima Art different?

Each piece is handcrafted from 99.90% pure 24K gold sheet, combining devotional symbolism with contemporary design, and crafted by skilled Indian artisans.

What makes Prima Art different?

Every artwork is handcrafted using 99.90% pure 24K gold sheets, blending devotion with timeless craftsmanship.

Are your products real gold?

Yes. Prima Art creations use certified 24K gold sheets and come with authenticity assurance.

Do you ship internationally?

Yes, we offer worldwide shipping with secure premium packaging and tracking support.

How long does delivery take?

Domestic orders usually arrive within 4–5 working days, while international orders may take 7–10 working days.

Can I gift Prima Art artworks?

Absolutely. Our frames are designed for premium gifting and arrive in elegant gift-ready packaging.

What if my order arrives damaged?

In case of damage or incorrect delivery, our support team will assist you with a replacement.

Do you offer customization?

Selected artworks can be personalized with names, dates, or blessings upon request.

How do I contact support?

You can reach our support team at response@pranda.co.in for assistance.

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Frequently Asked Questions