Frequently Asked Questions
1. What makes Prima Art different?
Each piece is handcrafted from 99.90% pure 24K gold sheet, combining devotional symbolism with contemporary design, and crafted by skilled Indian artisans.
2. Are your products real gold or gold-plated?
They are authentic certified gold sheet artworks, not gold-plated. Every item is certified for purity and comes with a guarantee.
3. What are the available artwork sizes?
We offer multiple standard sizes (A7/A9/A6), and custom sizes on request. Size details are provided on each product page.
4. What if my artwork arrives damaged?
No worries—returns and replacements are free for damaged or defective items. Just process via your purchase source (website or reseller).
5. Do these artworks need maintenance?
No regular maintenance is required — simply dust gently with a soft, dry cloth. Avoid abrasive cleaners or chemicals.
6. Can I gift directly with special packaging?
Absolutely! We offer gift-ready packaging and can include a personalized message or dedication on request.
7. Can you customize with names or dates?
Yes — engraving and personalization options (name, date, blessing) are available upon request. Please contact us for additional details and turnaround times.
Ordering & Shipping
1. Can I shop Prima Art products outside India?
Yes! We offer free worldwide shipping and returns. Delivery times will vary based on your
location check out our shipping policy and shop worry-free.
2. How long does it take to receive my frame?
Expect your beautifully crafted frame in 4–5 working days across India, and around 10
days worldwide. We handle every order with care and provide tracking for a seamless
experience.
3. Can I track my order?
Yes! We’ll send you a tracking link so you can follow your artwork every step of the way.
4. Is shipping free?
Yes, shipping is free in India and in USA.
Returns & Exchanges
1. What is your return policy on frames?
You can return frames within 15 days if they’re damaged, defective, or not as ordered.
Items must be unused and in original packaging. No returns on discounted items. For
assistance, reach out via Call/WhatsApp at+91 8169092323 or email us at
response@pranda.co.in.
2. Do you offer refunds if I return my purchase?
Yes. Refunds are processed within 10 business days to your original payment method
after we inspect the return. Please note, refunds are not available on promotional or
discounted items.